Materialise OnSite

Shipping Info

Shipping is free on all orders in the EU, using our standard shipping option through UPS. For non-EU European countries, shipping charges are 15 EUR per order. For all other regions, shipping charges are 25 EUR per order.

Lead Times

The standard lead time (the time between placing and shipping your order) lies between 4 and 10 working days (holidays not included). The time depends on the complexity, material, and finish of your order. 



Technology Material Lead Time
Stereolithography Poly1500 12 hours
  TuskXC2700W 12 hours
Laser Sintering Polyamide (normal) 48 hours
Fused Deposition Modeling ABS (white/normal) 48 hours


Technology Material Lead Time
Stereolithography Poly1500 4 working days
  ProtoGen White 4 working days
  TuskXC2700T 4 working days
  TuskXC2700W 4 working days
  Xtreme 4 working days
Laser Sintering PA 12 5 working days
  PA-AF 7 working days
  TPU 92A-1 8 working days
  PA-GF 12 working days
Multi Jet Fusion PA 12 5 working days
Fused Deposition Modeling ABS 5 working days
  ABS-ESD7 5 working days
  PC 5 working days
  PC-ABS 5 working days
  Ultem 9085 5 working days
PolyJet VeroWhitePlus 4 working days
  Agilus 4 working days
  Agilus Black 4 working days
  DM_shoreA40 4 working days
  DM_shoreA50 4 working days
  DM_shoreA60 4 working days
  DM_shoreA70 4 working days
  DM_shoreA85 4 working days
  DM_shoreA95 4 working days
Metal 3D Printing Aluminum (AlSi10Mg) 10 working days
  Stainless Steel (316L) 10 working days
  Titanium (TiAl6V4) 10 working days


Shipping Time

Depending on your location, the transit time for shipment will take UPS 1-5 days. It means that if you’re located a little further from Belgium, shipping can take as long as 5 days. After your order has been shipped, you will receive an email with the UPS tracking number. You can use this number to track your package.


Customer Pickup

This option allows customers from Belgium, Netherlands, Luxemburg, Germany, and France to pick up their orders at Materialise HQ in Leuven, Belgium (Monday- Friday: 9 am- 5 pm).  

Materialise HQ
Technologielaan 15
3001 Leuven
Get directions?


P.O. Box

UPS will only accept shipments to a valid street address, which means we can’t deliver to P.O. Boxes. It’s very difficult to squeeze a cardboard box in a letterbox.


Different shipping address from my own

You can ship your Materialise OnSite order to an address different from your billing address. Just fill in the desired delivery address in the shipment details during checkout. The country of destination determines whether you have to pay VAT (value added tax) or not.


Duties and import tax

There are no duties or import taxes for orders sent to countries in the EU. Unfortunately, duties or import taxes are not included in the (free) shipping outside of the EU. Please contact the customs office in the country of destination for more information about applicable duties or taxes. The amount of the import tax is determined by the classification of the traded product, and this is done based on a code we indicate on the shipment document, the so-called ‘harmonized codes’. We ship models with the following harmonized codes:

Harmonized Code Material
39269097 PA 12, PA-AF, TPU 92A-1, PA-GF, ProtoGen White, Xtreme, TuskXC2700T, TuskXC2700W, Poly1500, ABS, ABS-ESD7, PC, PC-ABS, Ultem 9085, VeroWhitePlus, Agilus, Agilus Black
81089090 Titanium (TiAl6V4)
76169990 Aluminum (AlSi10Mg)
73269096 Stainless Steel (316L)