Contact OnSite Support

Once you have placed an order, only our customer service team can make any changes.

Please contact us if you would like to:

• Update files or change material, color, or finish: We will look into the status of your order and see if it is still possible to update the information. Please note that you can only change to materials or finishes in the same price range.
• Update your shipping information: If we haven’t prepared your order for shipment and the VAT (Value Added Tax) payment won't change, we can still update the information.
• Update your shipping method after placing an order.

You can cancel a recently placed order by directly replying to your order confirmation email. If printing has not yet started, our Customer Service team can cancel your order. Please note that our automated systems process orders quickly, so the time window before printing has started and when we can still accept cancellations is very short.

You can track the progress of your order in the ‘Orders’ section of your profile after logging in to OnSite. If your order status reads 'In production,' you will also see the estimated shipment date.

When your order is shipped, you will also see the UPS tracking number on this page and receive it via email. You can use this tracking number to monitor your package's status in transit.

There are no duties or import taxes for orders sent to EU countries or the UK. Please consult this article for more information about charges for other countries.

We cannot combine separate orders into a single shipment — each order is handled individually. To save on shipping costs, we recommend printing all your parts in a single order.

After logging in to OnSite, you can follow your order’s progress anytime via the “My Orders” section of your account. Once shipped, you’ll receive a tracking number to monitor your package via UPS.