How Nissin Met Rapidly Increasing Orders with e-Stage for Metal
Nissin needed to reduce manual labor and increase productivity in order to meet growing customer demands
3D printing software solutions to automate processes and local, knowledgeable technical support
Magics’ ease of use greatly improved their printing workflows and support generation using e-Stage for Metal reduced time spent planning support structures by 87.5%
Metal 3D printing service bureau
Upon introducing metal 3D printing to the organization in 2016, they also brought in Materialise Magics for their data and build preparation. So, once it was clear that arising issues couldn’t be solved by working with the machine manufacturer, they turned to Magics and local support from the Materialise team to improve their metal 3D printing workflows and find solutions to their problems.
“All of our metal 3D printing problems that were not solved with assistance from the machine manufacturer were quickly resolved with support from Materialise,” explains Mr. Zhang. “We received training and support on Materialise Magics after we installed the 3D printer at our headquarters in Kyoto, Japan. The Materialise support team responded that same day or the next business day to help answer any questions we had, so I am very happy with the speed of response.”
At Materialise, we provide local support with locations and 3D printing experts throughout the world. In this case, our Japanese support team’s expertise in handling 3D printers and AM builds enabled them to assist the engineers at Nissin. The team draws from this know-how to respond to customer inquiries quickly and carefully.
Magics is the industry standard in data and build preparation software that combines ease of use with extensive functionality. Nissin finds these capabilities especially useful.
“Magics works seamlessly with many kinds of 3D printers and the interface is intuitive and easy-to-understand, so we’ve been using it continuously since bringing it into our production,” says Mr. Zhang.
e-Stage for Metal reduces man-hours by 87.5%
As Nissin’s metal prototyping and part production went into full swing, orders began to surge around 2019. The number of requests for short delivery times increased, and Nissin needed to find solutions for increasing productivity.
A particular challenge the team faced was the mounting and post-processing of support structures: “We had to spend many man-hours considering which surface to install the supports on when preparing parts with complex shapes. There was also an unnecessarily large amount of metal powder left on the support materials after printing ― which wasted resources ― and removal of the supports took a long time,” shares Mr. Zhang.
When speaking with the Materialise team about these challenges, our experts encouraged Nissin to consider switching to e-Stage for Metal for automatic support generation. After validating this software solution’s usefulness in their situation, Nissin made the switch with the help of Materialise’s assistance in setting the correct parameters.