Learn how to implement ProPlan CMF™ into your workflow to ensure better surgical outcomes by browsing the FAQ section or watching one of the webinars by leading healthcare experts.
Frequently asked questions
Yes, for academic institutes who do not need our software for clinical or commercial use, we have dedicated offers, giving you access to the suite at an academic rate.
Yes, this is possible.
Materialise ProPlan CMF is intended for orthognathic procedures, mandible and midface reconstruction and distraction.
Yes, patient-specific surgical guides, implants and anatomical models can be ordered through our service model.
It is possible to send surgical plans made in ProPlan CMF to Materialise to design and print patient-specific surgical guides, implants and/or anatomical models through our service model.
We recommend that you close all other applications before installing your Materialise software product. You must have administrative access to install the software.
In order to register and activate your software, you will need to install it first. Upon completion of the installation, the registration wizard will open. Depending on the type of license that you have or want, you will need to select one of the 'evaluation', 'license' or 'floating license server' options.
Every software license that is under maintenance comes with the possibility of obtaining an emergency key file. This measure exists in case your software deactivates by accident and the normal reactivation process does not work. This key file reactivates your software for six days, which allows you to continue your work in case of emergency, while our support team will help you to reactivate your software.
Please note that you can only obtain a limited amount of emergency key files, depending on your maintenance package, so it should only be used in an emergency.
In standard cases, your software will remain active for 6 months, after which you will be required to reactivate your license. Your software will display a warning in case your license is about to expire. In certain cases, the duration of the license might be less long:
You can consult the expiration dates on the password website after logging in with your CCKey or voucher code.
Licenses, vouchers, and CCkeys
A license means having the right to use a Materialise software product under certain conditions. If you have a valid license (in the form of a CCKey or voucher), you will be able to activate your software. If your license is no longer valid, you will not be able to run the software. Depending on the type of license you have, you can renew it or prolong it after contacting your local office.
In terms of duration, there are three main types of licenses:
Furthermore, we differentiate between two types of licenses in terms of usage
We safeguard our software by means of using security password files. About every 6 months, we change the way a password file is generated. Therefore, you will need to renew your password file every 6 months. You will still be able to use our software as long as you apply for the renewal of your license password file – this is free to do!
If you bought a new license and the payment of your license was not registered in our system yet, you will only receive a two-month password file. This is because we allow our customers to activate their license once we receive the order, and before we receive the payment. Once the payment is registered in our system it will be possible to generate six-month password files.
When you have a Floating License Server, go to License and select "Auto Update License". If you have a local license, you can set Mimics to automatically retrieve license updates. To this end, go to Options, choose "Modules" and select the option "Password Requests". Enable the option "Let Mimics automatically contact the Materialise password server to update the licenses". You will need a CCKey to enable this. Please note that you also need internet connection to benefit from this feature.
Your System ID is a code generated by us that is unique to each computer or server. To find the System ID, you will first have to install your Materialise software product.
For detailed instructions, please read the article.
The CCkey is the unique code that specifies your Materialise software license. If you have multiple Materialise products, you will have multiple CCkeys. The CCKey is needed to activate your license, but also for future downloads, upgrades and other occasions. The format of the CCKey is xxxx-xxxx-xxxx-xxxx.
Your CCKey is communicated to you by e-mail and/or mentioned on the invoice.
If you ordered your software in CD format, the CCKey can be found on the inside of the CD sleeve. If your license has already been activated, you can find the CCKey in the system information of the software, via the registration wizard.
If you do not have a CCKey, please contact your local office.
You can also verify your CCKey by opening your Materialise software. Go to Licenses under the Help menu and select "Show license and system information". If you have a CCKey, it will be shown at the top.
A voucher is a unique code, just like a CCKey, that activates your Materialise software license. Unlike a CCKey, a voucher is not necessarily connected to a commercial license but will often serve to activate evaluation licenses. The format of a voucher is xxxx-xxxx-xxxx-xxxx.
In most cases, your voucher will be communicated to you by e-mail together with the download link for your software evaluation.
If you do not have a voucher yet, please register your software (by choosing an evaluation license) or contact your local office.
Can’t find what you’re looking for?
Our support team is also available to answer your questions and provide assistance whenever possible.
Get in touch