Customer Support

Direct support

United Kingdom (UK) and worldwide

Access to technical support is available from 9 am to 5:30 pm GMT, Monday through Friday, excluding UK public holidays.

United States (US) and North America

Access to technical support is available from 9 am to 5:30 pm EST, Monday through Friday, excluding US public holidays.

Emergency technical support is available 24/7. If your call is not answered immediately, please use the voicemail service to leave your name and number so that a technical support specialist can return your call.

For a quicker response time to support emails, please include the OrthoView order reference number or product key assigned to your hospital or orthopaedic practice in all of your email correspondence. The number or key will be in the following format: OR1234-5678.

Technical support

Technical support for OrthoView software is available to OrthoView partners and end-users who are in possession of a current software maintenance contract.

If your OrthoView software was not purchased directly from Materialise and software support is needed, please start by contacting your OrthoView vendor directly for assistance. This may be your PACS provider.

Customer online access

Go to live.orthoview.com for access to the digital templates and sample repository​