Technical Onboarding Specialist
This is not a ticket-based customer support role. It is a customer-facing technical implementation role where you will own onboarding projects, configure the platform, manage validation activities, and drive customers toward go-live.
What you will do
- Own customer onboarding from contract signature to go-live, including kick-off, requirements gathering, configuration, validation, and post-launch review
- Lead customer discussions to understand workflows, technical needs, and use cases
- Configure the platform based on customer requirements, including working with JSON configuration files
- Identify gaps between customer requirements and platform setup, document them clearly, and propose practical solutions
- Guide customers through validation, testing, sign-off, and go-live readiness
- Manage multiple onboarding projects, timelines, risks, blockers, and customer follow-ups
- Maintain accurate documentation, including configuration records, change requests, validation notes, and Design History File documentation
- Provide limited post-go-live hypercare for configuration-related issues and ensure smooth handoff to account management for long-term success
- Monitor adoption and share insights with account managers and sales engineers to flag risks, surface upsell opportunities, and conduct customer success reviews
- Support pre-sales by completing security/compliance questionnaires and partnering with account managers and application engineers to communicate platform capabilities to prospects
Your profile
- 3 – 5+ years of experience in SaaS implementation, technical onboarding, application consulting, solution consulting, or customer-facing technical delivery
- Experience with customer onboarding, implementation, UAT, validation, go-live, or deployment activities
- Strong communication skills, with confidence to lead customer meetings and explain technical topics clearly
- Ability to gather requirements, clarify unclear customer needs, and translate workflows into system configuration
- Comfortable working with software configuration, JSON, Git, validation/testing, and deployment processes
- Strong organizational skills with the ability to manage multiple customer projects at the same time
- Strong documentation skills with close attention to detail
- Able to work independently, identify gaps, propose solutions, and manage implementation blockers
- Customer-oriented, with the ability to manage expectations and build trust with customers
Plus points
- Experience in SaaS, healthcare technology, medical software, enterprise software, or regulated software
- Experience working with hospitals, medical device companies, healthcare workflows, or clinical software
- Experience with Design History File documentation, change requests, validation records, or audit-ready processes
- Experience supporting security or compliance questionnaires
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Location and type of contract
- Petaling Jaya, Malaysia
- Full-time
- Hybrid
- Mid-senior level
- CV in English
Share on:
Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.