Medical Customer Support Engineer
As a Customer Support Engineer, you are the primary technical point of contact for customers. You'll provide operational and administrative support to our customers regarding the processing of clinical cases, offer guidance on product functionality, and ensure an exceptional customer experience. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of these cases.
What you will do
- Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
- Manage the flow of incoming cases and initiate their operational processing
- Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
- Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
- Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
- Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
- Detect and escalate recurring problems on the operational side
- Prepare regular reports regarding the processed cases for invoicing and reporting purposes
- Participate in the integration of medical customer service engineer operations for new partners and/or products
Your profile
- Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
- A careful and detail-oriented person who is proficient in using computers and software
- Good communication and writing skills in English
- Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
- Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
- You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Location and type of contract
- Petaling Jaya, Malaysia
- Full-time
- Hybrid
- Associate-level position
- CV in English
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.