Medical Customer Success Manager
Materialise is on the lookout for a Customer Success Manager to join our medical sales team. In this role, you'll be the go-to person for customers from hospitals and academia, making sure they get the most out of Materialise medical software and are pleased with our partnership. You'll guide them from the get-go through the whole customer journey.
What you will do
- Lead new medical customers through the onboarding process for a smooth and successful implementation of Materialise medical software
- Develop and maintain strong, long-term relationships with key stakeholders in medical organizations
- Serve as the primary point of contact, addressing any issues or concerns promptly and effectively
- Proactively reach out to customers to ensure satisfaction and help them achieve their medical objectives
- Conduct regular check-ins and business reviews to discuss progress, gather feedback, and identify opportunities for further value
- Work closely with your direct sales team, inside sales, product, and marketing to ensure a seamless customer experience
- Communicate customer feedback and insights to internal teams to drive product improvements and innovation
- Help medical customers identify and realize the value of Materialise software in their specific context
- Identify opportunities for upselling and cross-selling additional products or services that benefit the customer
Your profile
- Bachelor’s degree in business, marketing, communications, or a related field; medical-related education is a plus
- Proven experience in a customer-facing role, such as customer success, account management, or sales, preferably in the medical software industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with medical professionals and internal teams
- Strong problem-solving skills and strategic thinking
- Ability to manage multiple priorities and tasks simultaneously
- Proficient in CRM software and other relevant tools
- Customer-centric mindset with a passion for helping medical customers succeed
- Willingness to travel (15 – 20% of time) within the assigned region
Location and type of contract
- Leuven, Belgium
- Full-time
- Hybrid
- Associate level
Share on:
Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
