Medical Customer Success Manager


Materialise is on the lookout for a Customer Success Manager to join our medical sales team. In this role, you'll be the go-to person for customers from hospitals and academia, making sure they get the most out of Materialise medical software and are pleased with our partnership. You'll guide them from the get-go through the whole customer journey.

What you will do

  • Lead new medical customers through the onboarding process for a smooth and successful implementation of Materialise medical software
  • Develop and maintain strong, long-term relationships with key stakeholders in medical organizations
  • Serve as the primary point of contact, addressing any issues or concerns promptly and effectively
  • Proactively reach out to customers to ensure satisfaction and help them achieve their medical objectives
  • Conduct regular check-ins and business reviews to discuss progress, gather feedback, and identify opportunities for further value
  • Work closely with your direct sales team, inside sales, product, and marketing to ensure a seamless customer experience
  • Communicate customer feedback and insights to internal teams to drive product improvements and innovation
  • Help medical customers identify and realize the value of Materialise software in their specific context
  • Identify opportunities for upselling and cross-selling additional products or services that benefit the customer

Your profile

  • Bachelor’s degree in business, marketing, communications, or a related field; medical-related education is a plus
  • Proven experience in a customer-facing role, such as customer success, account management, or sales, preferably in the medical software industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with medical professionals and internal teams
  • Strong problem-solving skills and strategic thinking
  • Ability to manage multiple priorities and tasks simultaneously
  • Proficient in CRM software and other relevant tools
  • Customer-centric mindset with a passion for helping medical customers succeed
  • Willingness to travel (15 – 20% of time) within the assigned region

Location and type of contract

  • Leuven, Belgium
  • Full-time
  • Hybrid
  • Associate level

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Working at Materialise

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

What we offer

Work culture

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