IT System Administrator
Do you find satisfaction in assisting users with troubleshooting computer hardware and software problems? Your role will involve diagnosing issues with IT equipment and applications and offering effective solutions to address user concerns. We are searching for someone like you!
What you will do
- First-level IT support for end-user and workplace-related matters
- Manage support requests and incidents in a professional and timely manner, taking corporate guidelines and frameworks into account
- Be responsible for operational activities regarding the preparation and provisioning up to decommissioning (lifecycle) of Materialise-owned workplaces (Windows-based and sporadically macOS devices)
- Device reception and registration in the current asset database (HEAT)
- Device preparation (“staging”) using the current staging platform
- Device provisioning to its new “owner” (onboarding, device replacements) including basic usage guidance
- Report on asset management with current AM tools (Ivanti Service Manager, Lansweeper, MS SCCM)
- Device support (logical) and case monitoring for hardware repairs
- Device removal in line with the current standard operating procedures (compliance)
- Provide first-level support on our standard user-facing services (Microsoft365, Windows 10 and onward, mobile devices, etc.)
- Provide basic user account services (Active Directory, Azure AD, etc.)
- Project assistance on a local level as well as internationally
Your profile
- You possess at least a bachelor's degree
- At least 3 years of relevant experience
- Independent with good time management
- Strong grasp of Microsoft applications and their functionalities
- Good English communication abilities
- Strong dedication to customer satisfaction and a proven record as a team player
Location and type of contract
- Petaling Jaya, Malaysia
- Full-time
- Hybrid
- Associate level
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
