Global Technical Support
Orthopaedic surgeons use Materialise OrthoView to plan, using digital X-rays for primary and revision hip and knee arthroplasties as well as shoulder and small joint replacements, fracture management, and deformity correction procedures. The preoperative planning software is easy to use and compatible with all DICOM PACS. In this role, you will be responsible for providing technical support for our Materialise OrthoView end users and PACS partners globally.
Job description
Materialise OrthoView is a Java-based application that can be used as a standalone system, using a query and retrieve function via DICOM to a hospital PACS or fully integrated into our partners’ PACS systems. Requests for support are generally made via email or occasionally by phone. The nature of the support varies from the installation and configuration of OrthoView (both as standalone software and integrated into a PACS solution) to investigating complex issues that may be related to the customer's IT infrastructure, licensing, Java version, or DICOM configuration. Occasional out-of-hours coverage may be required to cover sickness and holidays for other OrthoView support engineers based at other Materialise sites.
What you will do
- Provide remote technical support to Materialise OrthoView customers via MS Teams or other communication tools
- Deploy and perform ready-to-use configurations of system environments for Materialise OrthoView
- Act as the first point of contact for technical questions, incidents, and service requests related to Materialise OrthoView
- Assist in resolving technical incidents and problems related to the usage, configuration, or setup of Materialise OrthoView
- Take the lead in escalating advanced incidents and problems to our second-line support teams
- Process and manage customer configuration data and perform various administrative tasks
- Continuously enlarge your professional knowledge and technical skills to further optimize our internal knowledge base
Your profile
- Excellent written and verbal English skills, with strong customer communication skills, including remote collaboration
- Self-governing and customer-oriented, with keen attention to detail
- Ability to troubleshoot issues independently and deliver easy-to-follow solutions
- Ability to multitask, set priorities, and manage time efficiently
- Availability to work outside business hours
- Knowledge of TCP/IP networks and Windows administration
- Knowledge of Java and DICOM would be a distinct advantage
- Familiarity with hardware virtualization and server monitoring tools is a plus
- Working hours from 10 am to 7 pm
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Location and type of contract
- Petaling Jaya, Malaysia
- Full-time
- Hybrid
- Associate level
- CV in English
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.