Customer Support Engineer


We’re seeking a skilled and enthusiastic Customer Support Engineer to join Materialise. In this role, you’ll be part of an international team of passionate professionals dedicated to making a difference in the world of medical innovation.

What you will do

  • Provide operational and administrative support to our OEM partners regarding the processing of clinical cases
  • Handle the flow of incoming cases and follow up on the timing and on-time delivery of cases
  • Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners daily
  • Manage the flow of incoming cases and start operational processing
  • Receive incoming images for new cases and get them ready for processing; follow up with partners on rejected images
  • Follow up on case processing, assuring all cases are processed, produced, and shipped to the customer within the agreed timelines; reach out to stakeholders in case of delays or issues with the flow and intervene when timings need to be changed
  • Provide information to partners and customers regarding the case management flow and process within an acceptable time frame for business relations
  • Detect and escalate recurring problems on the operational side
  • Prepare regular reports regarding processed cases for invoicing and reporting
  • Participate in the integration of CuSe operations for new partners and/or products

Your profile

  • You have experience working with external customers
  • You have a bachelor's degree (bio-science or medical-related education)
  • You have excellent communication and problem-solving skills
  • You have perfect communication skills (writing and speaking) in English
  • You are willing to learn about software and technical terms
  • You are well-organized, team-oriented, and stress-resistant.

Location and type of contract

  • Kyiv, Ukraine
  • Full-time
  • Hybrid
  • Entry level

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Working at Materialise

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

What we offer

Work culture

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