Customer Support Engineer
We’re seeking a skilled and enthusiastic Customer Support Engineer to join Materialise. In this role, you’ll be part of an international team of passionate professionals dedicated to making a difference in the world of medical innovation.
What you will do
- Provide operational and administrative support to our OEM partners regarding the processing of clinical cases
- Handle the flow of incoming cases and follow up on the timing and on-time delivery of cases
- Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners daily
- Manage the flow of incoming cases and start operational processing
- Receive incoming images for new cases and get them ready for processing; follow up with partners on rejected images
- Follow up on case processing, assuring all cases are processed, produced, and shipped to the customer within the agreed timelines; reach out to stakeholders in case of delays or issues with the flow and intervene when timings need to be changed
- Provide information to partners and customers regarding the case management flow and process within an acceptable time frame for business relations
- Detect and escalate recurring problems on the operational side
- Prepare regular reports regarding processed cases for invoicing and reporting
- Participate in the integration of CuSe operations for new partners and/or products
Your profile
- You have experience working with external customers
- You have a bachelor's degree (bio-science or medical-related education)
- You have excellent communication and problem-solving skills
- You have perfect communication skills (writing and speaking) in English
- You are willing to learn about software and technical terms
- You are well-organized, team-oriented, and stress-resistant.
Location and type of contract
- Kyiv, Ukraine
- Full-time
- Hybrid
- Entry level
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
