Customer Support Engineer (German speaking)
Do you love solving technical puzzles and helping people succeed? As a German-speaking Customer Support Engineer at Materialise, you’ll be the go-to expert for 3D printing software questions — guiding customers toward smarter solutions while growing your own technical mastery. Ready to become the face of innovation for our users?
Job description
You'll be the first point of contact for our customers’ technical questions, incidents, and service requests related to our industrial software suite. In this role, you are the face of Materialise — working closely with our users to ensure their success through expert technical support and a strong commitment to delivering an outstanding customer experience. After completing an in-depth onboarding program, you will assist customers with questions regarding licensing, installation, configuration, and the functionality of our software. While you’ll start with the support of experienced colleagues, you’ll grow into a fully self-sufficient expert—someone others turn to for guidance. You will support our full range of industrial software products, including Magics, Streamics, CO-AM, Materialise Cloud, and Build Processor. This position offers an exciting opportunity to combine technical expertise, service excellence, and product influence — all within a dynamic and international high-tech environment focused on innovation and impact.
What you will do
- Remotely assist in the resolution of technical incidents and problems related to the use, configuration, and/or setup of software products for our German- and English-speaking customers via telephone, email, or remote sessions
- Collaborate closely with product experts for advanced issues while remaining the owner and main customer contact
- Work with the product team to shape and execute the product development plans, including features based on customer feedback
- Enhance your professional knowledge and technical skills to further optimize our internal knowledge base
- Monitor the ticket queue and respond to all tickets within the established timelines
- Process and manage customer data to ensure efficient handling of customers’ issues according to the service level agreements
- Help grow the customer support organization within Materialise by providing input to enhance processes and by sharing knowledge and experience
- Obtain the CompTIA A+ certification
Your profile
- Fluent German and English language skills (written and verbal) are mandatory — any additional languages are considered a strong plus, with Italian and French being the highest priority
- You have a mindset of excellence and strive for continuous improvement
- You pay great attention to details, and you can work independently
- You put the customer experience first
- You are well organized and process-minded
- You are passionate to learn on the job
- You are open to work in a standby schedule, which requires availability outside business hours according to this schedule
- This role requires occasional weekend availability during standard business hours to support critical operations and deadlines
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Location and type of contract
- Leuven, Belgium; Bremen, Germany
- Full-time
- Hybrid
- Associate level
- CV in English
Share on:
Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.