Customer Solution Architect
Do you have IT solution delivery expertise, a strong software development background, and a passion for engaging with diverse stakeholders? Are you interested in providing tailored solutions to our key Chinese customers? If so, you could be the ideal fit for our Software Delivery team.
What you will do
- Act as the direct link between Materialise Software's key Chinese customers and partners, and our software product and services teams.
- Engage with account management when an off-the-shelf solution is insufficient for a customer’s needs
- Build deep relationships with Chinese customers' stakeholders and leadership to enable them to be Materialise advocates
- Facilitate and activate solution-driven discussions, providing well-founded advice on requirements and guiding customers through the Materialise portfolio
- Define custom solutions by understanding customers’ business and technical needs, leveraging your knowledge of the Materialise portfolio
- Document architecture, solutions, and requirements, and prepare technical aspects of responses to tender requests
- Develop solutions using Materialise toolsets or translate technical solutions to stakeholders within our software product and services teams
- Remain the technical point of contact throughout the solution delivery lifecycle
- Develop strategic solution roadmaps with customers and partners, supporting them in their 3D printing journey with solutions such as Next-Gen Build Processors, machine control platforms, tailored automation solutions, and factory management solutions
- Drive the solution roadmaps of global product and services teams for the Chinese market
- Report directly to HQ in Leuven, Belgium
Your profile
- Over 3 years of IT industry experience, with a proven track record in solution delivery
- Knowledge of the AM industry and industrial CAD is essential
- Excellent communication skills in both English and Mandarin
- Strong problem-solving and analytical abilities
- Experience in the software development lifecycle and hands-on Python development
- General knowledge of Linux and AWS
Location and type of contract
- Shanghai, China
- Full-time
- Hybrid
- Mid-senior level
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
