Customer Solution Architect


Do you have solution delivery expertise within the IT industry? Do you combine comprehensive software development understanding with an eagerness to communicate with diverse stakeholders? Are you interested in providing tailored solutions to our key Chinese customers and partners? Then you might be the one we are looking for to join our Software Delivery team as a Customer Solution Architect. This person will play a key role in our success with large customers and strategic partnerships, which have been an essential part of our business in China over the past decade.

What you will do

  • Act as the direct link between Materialise Software's key Chinese customers and partners, and our software product and services teams.
  • Engage with account management when an off-the-shelf solution is insufficient for a customer’s needs
  • Build deep relationships with Chinese customers' stakeholders and leadership to enable them to be Materialise advocates
  • Facilitate and activate solution-driven discussions, providing well-founded advice on requirements and guiding customers through the Materialise portfolio
  • Define custom solutions by understanding customers’ business and technical needs, leveraging your knowledge of the Materialise portfolio
  • Document architecture, solutions, and requirements, and prepare technical aspects of responses to tender requests
  • Serve as the pre- and post-sales technical owner of customer solutions, ensuring full knowledge and overview across products
  • Develop solutions using Materialise toolsets or translate technical solutions to stakeholders within our software product and services teams
  • Monitor solution progress, acting as a single technical point of contact between customers and engineering teams
  • Ensure correct implementation and delivery of solutions at customer sites and hand over knowledge to support teams in cooperation with the project manager
  • Remain the technical point of contact throughout the solution delivery lifecycle
  • Develop strategic solution roadmaps with customers and partners, supporting them in their 3D printing journey with solutions such as Next-Gen Build Processors, machine control platforms, tailored automation solutions, and factory management solutions
  • Drive the solution roadmaps of global product and services teams for the Chinese market
  • Report directly to HQ in Leuven, Belgium
  • Contribute to continuous improvement through knowledge sharing and group discussions within your peer group

Your profile

  • Fluency in English and Chinese is a must
  • Willingness to travel to customer sites in China to facilitate technical discussions
  • Excellent communication skills:
    • Adapt content and style to the intended audience
    • Present with a high degree of comfort speaking to executives, IT management, and developers
    • Strong written communication skills in English and Mandarin
    • High level of comfort communicating effectively across internal and external organizations
  • Ideal candidates will have more than three years of experience in the IT industry or IT technical sales with a proven track record of solution delivery expertise — AM industry knowledge is a plus
  • Problem solver, self-learner, and possesses an analytic mindset
  • Ability to develop an idea from proof of concept through prototype to commercial product in collaboration with stakeholders
  • Deep knowledge of the software development lifecycle and development pipeline (idea to production)
  • Hands-on experience developing in Python for production use
  • Hands-on experience in testing (pytest and unit testing)
  • Experience working in an Azure DevOps, CI/CD, TFS, and Git environment
  • Understanding of SQL and NoSQL principles and experience creating ad-hoc queries using Jupyter notebooks and Microsoft SQL Studio
  • Experience in documenting computer systems/deployments/interactions using a structured approach, such as C4, 4+1, UML
  • General knowledge of TCP/IP Networking, the OSI networking model
  • General knowledge of Markup formats Markdown, ReStructured Text, HTML, XML, and related standards
  • General knowledge of Microsoft server-based technologies: Windows Server, Active Directory, etc.
  • General knowledge of Linux/AWS

Location and type of contract

  • Shanghai, China
  • Full-time
  • Hybrid
  • Mid-senior level

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Working at Materialise

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

What we offer

Work culture

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