Customer Service Engineer

PLYMOUTH, MI, USA
CUSTOMER SUPPORT
HYBRID
FULL-TIME
ENGLISH CV

We are looking for a Customer Service Engineer who will help our non-medical customers with their questions through technical assistance and open communication.  

What you will do

  • Follow up on incidents and give clear feedback to the customer within the agreed SLA 
  • Work as a team to provide an effective solution and with minimal effort from our customers
  • Deploy Materialise software on customers' IT environments
  • Install Materialise software packages and configure the solution according to the provided statement of work
  • Provide initial support after installation
  • Analyze and correct problems 
  • Refer to knowledge base articles and update as needed 

Your profile

  • Basic knowledge of operating systems 
  • Basic networking principles 
  • Basic knowledge of Materialise software 
  • Understand the customer issue 
  • Interested in technology 
  • Enthusiastic and proactive attitude 
  • SaaS experience is a plus 

What we offer

Location and type of contract

  • Plymouth, USA
  • Full-time 
  • Hybrid 
  • ​Associate level

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Working at Materialise

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Work culture