Customer Service Engineer

BREMEN, GERMANY
CUSTOMER SUPPORT
HYBRID
PART-TIME
ENGLISH CV

We’re seeking a skilled and enthusiastic Customer Service Engineer to join Materialise. In this role, you’ll be part of an international team of passionate professionals dedicated to making a difference in the world of medical innovation. 

What you will do

  • Serve as the main point of contact for our German-speaking medical customers, providing excellent support and guidance
  • Handle technical inquiries related to our medical services with a special focus on the German market — troubleshoot and resolve issues efficiently, and educate customers on product-related requirements 
  • Follow up on surgical loan trays and collaborate closely with the German sales team to ensure timely return
  • Detect, solve, and/or escalate recurring problems on the operational side
  • Participate, when required, in the process improvement discussions

Your profile

  • Technical or medical background, preferably in a customer-facing role (knowledge and understanding of 3D printing technology in the medical field is considered a plus)
  • Bachelor’s degree in biomedical engineering or a related technical field is preferred
  • Fluency in German and English (written and spoken) is mandatory
  • experience in a customer support role is an advantage
  • Excellent communication and interpersonal skills to build and maintain strong customer relationships
  • Problem-solving mindset with the ability to handle complex technical inquiries
  • Ability to work independently and as part of a team in a dynamic, fast-paced environment

What we offer

Location and type of contract

  • Bremen, Germany
  • Part-time
  • Hybrid 
  • ​Associate level
  • CV in English

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Working at Materialise

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Work culture