Software Customer Onboarding Specialist (German speaking)
Do you enjoy guiding customers through technical implementations and solving complex challenges? Are you fluent in German and passionate about making a difference in customer success? This could be the role for you!
Job description
As a Customer Onboarding Specialist, you’ll play a crucial role in the adoption of our cutting-edge CO-AM software platform by guiding customers through seamless onboarding, setup, configuration, and integration into their existing systems and workflows. Acting as a trusted advisor during the implementation process, you will empower customers to independently leverage the software’s capabilities while ensuring they unlock its full potential. Additionally, you will occasionally support the customer support team with troubleshooting to guarantee a smooth user experience. This dynamic role combines technical expertise, SaaS knowledge, project management skills, and customer-focused problem-solving to deliver maximum value and success for our customers. Ready to make an impact?
What you will do
Lead customer onboarding and implementation
- Serve as the primary point of contact for customers during implementation projects
- Conduct onboarding sessions to familiarize customers with the software and its features
- Guide customers through the setup, configuration, and optimal use of the CO-AM platform
- Facilitate integrations between CO-AM and customers’ existing systems, ensuring data exchange and seamless functionality
Project management
- Develop and maintain project plans, timelines, and milestones to ensure successful implementation
- Proactively manage customer expectations and risks throughout the project lifecycle
- Organize and prioritize multiple customer implementations simultaneously
Troubleshooting and support
- Provide expert troubleshooting during onboarding to resolve technical issues
- Occasionally assist the customer support team by addressing tickets
- Collaborate with internal teams and stakeholders to resolve customer challenges efficiently
Customer relationship building
- Establish strong relationships with customers, understanding their business challenges and goals
- Provide ongoing support and technical guidance to ensure customer satisfaction and long-term success
- Gather customer feedback and recommend product improvements to internal teams
Travel and collaboration
- Travel to customer sites 3 – 4 times per year to support implementation and build stronger partnerships
Your profile
Technical expertise
- Experience configuring SaaS software products and understanding system domain models
- Strong technical know-how with an analytical mindset for diagnosing issues
Languages
- Fluent in German and English (written and verbal)
Project management
- Proven experience in planning, organizing, and executing customer-facing implementation projects
- Ability to manage multiple projects simultaneously
Customer-centric communication
- Exceptional communication and interpersonal skills to build relationships and explain technical concepts
- Empathy and patience when guiding customers through challenges
Business analysis skills
- Ability to understand customer workflows, business challenges, and system integration needs
Nice-to-have skills
- Familiarity with 3D printing processes, manufacturing workflows, or similar industrial domains
Other requirements
- Willingness to occasionally support tickets during weekends (rare, with extra pay)
- Willingness to travel 3 – 4 times per year to visit customer sites
- Passion for learning and continuous improvement
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Location and type of contract
- Leuven, Belgium; Bremen, Germany
- Full-time
- Hybrid
- Associate level
- CV in English
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.