Technical Support

Would you like to learn about functions that can improve your Rapid Prototyping or 3D printing processes for a competitive edge? Did you encounter a problem while working with one of our programs? Or do you need help getting the most out of your Materialise Control Platform?

We’re happy to help! 

Materialise technical support

Technical Questions

In addition to our software tutorials and a detailed ‘Help’ function in all of our products, our expert support team is available to answer your questions and provide any necessary assistance. For customers with a maintenance package, this support service is included. To ensure a fast response, please provide as much information as possible in your request, including:

  • CCKey and system ID (or the serial number of your Materialise Control Platform)
  • Software product and version
  • A detailed description of your problem
  • Screenshots

Please send your request to the software support team of your local office to ensure a swift response:

Belgium: software.support@materialise.be
USA:  software.support@materialise.com
Germany:  software.support@materialise.de
UK:  software.support@materialise.co.uk
Japan:  support@materialise.co.jp
Asia-Pacific: software.support@materialise.com.my
China:  software.support@materialise.com.cn
Korea: software.support@materialise.co.kr

For requests related to Materialise Magics Essentials: Magics.Essentials@materialise.com

We also offer numerous training programs organized by our educational and software specialists, as well as consultancy services which will give you an in-depth understanding of our software.

Training Consultancy