Materialise OrthoView

United Kingdom (UK) and worldwide

Access to technical support is available from 9 am to 5:30 pm GMT, Monday through Friday, excluding UK public holidays.

• Email: orthoviewsupport@materialise.co.uk
• UK Office Telephone Number: +44 (0)2380 76250

United States (U.S.) and North America

Access to technical support is available from 9 am to 5:30 pm EST, Monday through Friday, excluding U.S. public holidays.

• Email: orthoviewsupport@materialise.com
• U.S. Office Toll-Free Telephone Number: 1-800-318-0923

Emergency technical support is available 24/7. If your call is not answered immediately, please use the voicemail service to leave your name and number so that a technical support specialist can return your call.

For a quicker response time to support emails, please include the OrthoView order reference number or product key assigned to your hospital or orthopaedic practice in all of your email correspondence. The number or key will be in the following format: OR1234-5678.

Technical support for OrthoView software is available to OrthoView partners and end-users who are in possession of a current software maintenance contract.

If your OrthoView software was not purchased directly from Materialise and software support is needed, please start by contacting your OrthoView vendor directly for assistance. This may be your PACS provider.

• Go to live.orthoview.com for access to the digital templates and sample repository​

Meridian Technique Ltd, the parent company of OrthoView LLC, maintains an appropriately structured and certified Quality Management System in accordance with ISO9001 and ISO13485. Further, Meridian Technique Ltd maintains quality and regulatory accreditation and product certificates to allow OrthoView to be used globally, including in the United States.

DICOM Conformance

OrthoView software is able to read and write DICOM Part 10 media files. Through integrated PACS client software, OrthoView is able to query a DICOM archive, retrieve DICOM images and save the results of planning and templating back to the DICOM archive. Some versions of OrthoView are also able to query, receive and send images over the DICOM network. DICOM images originating from CR or DX modalities can be displayed in OrthoView. Where relevant, greyscale, single-frame images from other modalities can also be displayed in OrthoView.

OrthoView DICOM output is in the form of color — or optionally monochrome — Secondary Capture Images, which can be viewed on any standard DICOM viewer. Two types of images are produced:

• A single original image containing a textual record of the OrthoView session, including details of the operator, planning results, and templates used.
• One image per original X-ray with templates burned in in color or white.

If a report image is opened in OrthoView itself, the full planning session is regenerated, allowing the operator to resume working where it was left off.

OrthoView has an extensive set of configuration options to ensure that the generated images are easily identified and selected on any PACS viewer.

Download DICOM conformance statement

1. Server requirements

1.1 Recommended Server Hardware

• 2GHz Dual Core Xeon Class CPU+
• 4GB RAM+ (depending on OS requirements)
• 80GB Hard Disk Drive with redundancy (e.g. RAID1, RAID5)
• Redundant power supplies
• Gigabit Network + 1 static IP
• Physical or virtual server (Hyper-V, VMware etc.) – use VM equivalent of server hardware.

1.2 Server Software Requirements

• Windows Server 2012 R2 (x86 or x64) Standard, Windows Server 2016, Windows Server 2019, Windows Server 2022
• All available service packs and updates
• Local administrator account
• Network connectivity to PACS and workstations (80, 104, 443, 4104) - additional ports may be required depending on configuration.

1.3 Items Added to Server during Installation

• Internet Information Services (IIS) 8.0+
• ASP.NET 3.0, 3.5 or 4.5
• Java JRE 1.8+
• Jetty

1.4 Zero Footprint Server Prerequisites

• Server: Windows Server 2012 R2 (all available service packs and updates), Windows Server 2016, Windows Server 2019, Windows Server 2022
• Hard Disk Drive: 80GB with Redundancy (e.g. RAID1, RAID5)
• RAM:
  • 1-5 concurrent users:
    • 6GB RAM (virtual or physical)
  • 5-20 concurrent users:
    • 14GB RAM (virtual or physical)
• CPU:
  • 1-5 concurrent users:
    • 2 CPU cores (virtual or physical)
  • 5-20 concurrent users:
    • 4 CPU cores (virtual or physical)
• Power Supplies: Redundant
• Network: Gigabit + 1 static IP
• Physical or virtual server (Hyper-V or VMWare) – use VM equivalent of server hardware.

Note: We recommend installing OrthoView on its own dedicated server or virtual machine.

2. Client Requirements

2.1 Minimum Client System Requirements

• 1GHz CPU, 2GB RAM, 2GB free HDD Space
• Windows 7, 8, 8.1, 10, 11 (x86 or x64)
• Vertical screen resolution of 1024 pixels or greater (e.g. 1600x1200)
• Java JRE 1.8+ (Depending on deployment)
• Internet Explorer 11, Edge, Chrome
• Network connectivity to the OrthoView server (80, 104, 443, 4104) additional ports may be required depending on configuration.

2.2 PACS Requirements

• DICOM conformance to support C-ECHO, C-FIND, C-MOVE, C-STORE, Study Level Retrieve, Series Level Retrieve, Image Level Retrieve
• Modality connection required on PACS to allow OrthoView server to Query, Retrieve and Store images (PACS supplier may charge for this)
• If OrthoView is to be launched from a PACS viewer you will also require admin access to the configuration of such a viewer and further instruction should be obtained from the PACS supplier (PACS supplier may charge for this).