Customer Success Manager

Are you looking for an exciting and innovation-driven work environment? Do you want to apply your technical, personal, and business expertise to optimize our customer’s fast-growing industrial 3D printing production environments? Then it’s you we are looking for to complete our team as a Customer Success Manager!

What you will do

  • Build relationships and manage cross-functional communication across Materialise and client teams;
  • Manage and optimize the value of Link3D’s services to our clients. Identify opportunities for expansion of the Materialise suite of products, services, and solutions;
  • Understand our customer’s business goals, workflows, technology pain, and needs.  Focus on solutions to business problems, as well as their business lifecycle.
  • Become an expert at MES, AM workflow, and the Link3D solution
  • Partner with development teams to identify customer solutions
  • Be the voice of the customer and drive a customer-centric culture
  • Develop and share best practices
  • Participate in feedback to product, development, marketing, finance, and sales teams
  • Demonstrate accuracy and attention to detail
  • Demonstrate excellent teamwork skills
  • Drive renewal and expansion of our clients

Your profile

  • Bachelor’s degree and 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting
  • 1+ years of experience in additive and/or advanced manufacturing
  • Proven expertise working on multiple projects in a high-paced environment
  • Strong presentation, communication, and team and meeting facilitation skills
  • 2+ years of direct experience in additive/advanced manufacturing workflows is preferred
  • 2+ years of experience in a customer-facing role is preferred
  • 2+ years of experience and/or an advanced degree in a relevant field of education is preferred
  • Proven experience with project management is preferred
  • Expertise with presentation tools is preferred

Location and type of contract

  • USA
  • Option to work fully remote in the US, to discuss in the first interview
  • Full-time

Is this something for you?

Reach out to become part of the Materialise team.

Get in touch

Deux femmes sourient en regardant une pièce imprimée en 3D

Working at Materialise

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

More information
Benefits

Having a healthy work-life balance

When creating a better and healthier world, a good place to start is with yourself. That’s why we encourage our employees to stay fit both physically and mentally by offering sports workshops and flexible hours with the possibility of working remotely.

Personal growth and career opportunities

Materialise invests in people and want to see them grow in a career that fits them best. We offer personal training to every employee, so they can access every available career opportunity.

Team building

It’s also important to enjoy working at Materialise. With initiatives such as memorable team-building activities, lively after-work drinks, and team lunches, we’re building a work environment in which our employees feel good.

Innovation is key

Innovation isn’t an empty word at Materialise. We create and deliver high-tech solutions in additive manufacturing. Innovation and leadership by our employees is both encouraged and rewarded.