Customer Support Specialist — Medical
Are you passionate about delivering exceptional customer experiences and making a real impact in people’s lives? Join us in Plymouth, MI, where you’ll play a vital role in supporting groundbreaking cardiovascular procedures that shape the future of patient care.
Job description
As a Customer Support Engineer at Materialise, you’ll play a key role in helping medical professionals achieve successful outcomes with our cardiovascular applications. This position allows you to combine your technical expertise with purpose, applying your communication and customer service skills in a field that truly makes a difference. You’ll receive specialized training to help you grow into a trusted expert supporting innovative medical innovations.
What you will do
- Build and maintain a strong internal support network dedicated to serving our cardiovascular customers
- Develop into a trusted global expert in cardiovascular customer support
- Serve as the primary point of contact for an assigned client with multiple stakeholders
- Deliver exceptional assistance via phone, email, and other channels to ensure customer satisfaction and success
- Investigate, troubleshoot, and resolve technical issues related to product use, configuration, and/or setup
- Gather and share customer feedback to identify opportunities for process and product improvement
- Uphold Materialise’s high-quality standards throughout all customer interactions
- Collaborate closely with internal teams, including customer service and product development, across the globe
Your profile
- Open to working in a standby schedule, which requires availability outside regular business hours
- This role requires occasional weekend availability during standard business hours to support critical operations
- Bachelor’s degree required; focus in business, science, or engineering preferred
- 2 – 5 years of experience in customer support preferred
- Excellent verbal and written communication skills
- Strong critical thinking and problem-solving abilities
- Highly detail-oriented and accurate in execution
- Proficient computer skills required
- Experience in radiology is a plus
- Knowledge of human anatomy and medical terminology is a plus
- Self-motivated, well-organized, and capable of managing multiple priorities
- Strong interpersonal skills and a collaborative mindset
- Positive, can-do attitude
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
At Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.
Personal growth and career advancement
At Materialise, we’re committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.
Team building
We cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.
Innovation is key
Innovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We’re dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.
Location and type of contract
- Plymouth, USA
- Full-time
- Hybrid
- Associate-level position
- CV in English
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Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.