IT Service Desk Engineer

Would you like to join an international team of passionate IT specialists? Are you service minded with a dedication to delivering quality work? And do you enjoy working in an innovative work environment? Then this could be the right fit for you! Based in our Leuven office, you will have responsibilities as a Workplace Support Service Desk Engineer with a focus on internal end-user support.

What you will do

  • You provide first-level IT support for end-user and workplace-related matters
  • You will manage support requests and incidents in a professional and timely manner, taking corporate guidelines and frameworks into account
  • You will be responsible for operational activities regarding the preparation and provisioning up to decommissioning (Lifecycle) of Materialise-owned workplaces (Windows-based and sporadically macOS devices)
  • Device reception and registration in the current asset database
  • Device preparation (“staging”) using the current staging platform
  • Device provisioning to its new “owner” (onboarding, device replacements), including basic usage guidance
  • Reporting on asset management by using the current AM tools (Ivanti Service Manager, Lansweeper, MS SCCM)
  • Device support (logical) and case monitoring for hardware repairs
  • Device removal in line with the current Standard Operating Procedures (compliance)
  • You will provide first-level support on our standard user-facing services (Microsoft365, Windows 10 and onward, mobile devices, …)
  • You will provide basic user account services (Active Directory, Azure AD, …)
  • Project assistance on a local level as well as internationally

Your profile

  • Above all, you are customer oriented and a team player who likes to share his/her knowledge with others 
  • You have a bachelor’s degree in IT or equivalent through experience
  • You are a dynamic and highly motivated IT enthusiast with experience in IT workplace support
  • You have a working knowledge of typical IT tools (AD, …)
  • You are familiar with Office 365 administration
  • You have a decent understanding of network (LAN, WAN) technology
  • You have a good working knowledge of common ITSM environments
  • You are fluent in English, both written and spoken
  • You have strong organizational and prioritization skills
  • You are a proactive problem solver with a hands-on approach
  • You will not hesitate to propose and coordinate improvement initiatives

Location and type of contract

  • Belgium
  • Full-time

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Working at Materialise

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

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Benefits

Having a healthy work-life balance

When creating a better and healthier world, a good place to start is with yourself. That’s why we encourage our employees to stay fit both physically and mentally by offering sports workshops and flexible hours with the possibility of working remotely.

Personal growth and career opportunities

Materialise invests in people and want to see them grow in a career that fits them best. We offer personal training to every employee, so they can access every available career opportunity.

Team building

It’s also important to enjoy working at Materialise. With initiatives such as memorable team-building activities, lively after-work drinks, and team lunches, we’re building a work environment in which our employees feel good.

Innovation is key

Innovation isn’t an empty word at Materialise. We create and deliver high-tech solutions in additive manufacturing. Innovation and leadership by our employees is both encouraged and rewarded.