Do you have a flair for customer service?  Are you drawn to the medical device industry?  Then we have the perfect opportunity for you in our Plymouth, MI office.  As a Customer Service Engineer, you will be responsible for supporting our OEM partners in Orthopaedics and CMF applications.  Your efforts in coordinating global teams will contribute to successful surgical outcomes. We are willing to train talented candidates in the nuances of supporting our products.

Primary Responsibilities

  • Provide external support to corporate customers via phone and email
  • Provide technical support for customer specific software and websites
  • Support Clinical Engineering team with order processing
  • Image Quality assessment (MRI, CT)
  • Ensure our high quality standards are met throughout the process
  • Interact with Materialise employees internationally

 

Requirements  

  • Bachelor’s degree required; concentration in business, engineering or related healthcare administration preferred  
  • 5+ years customer service experience preferred
  • 1-3 years radiology experience a plus
  • Knowledge of human anatomy and medical terminology a plus
  • Critical thinking/ problem solving skills required
  • Excellent computer skills required
  • Highly motivated self starter with excellent organizational ability
  • Superior communication skills, both verbal and written
  • Positive, Can-Do attitude

 

Location: Plymouth, MI  

This is a full time, exempt position in a fast-paced, team-oriented environment with competitive salary and benefits.  Assistance for relocation and/or visa sponsorship is not available.

About Materialise

Materialise is the world leader in Additive Manufacturing software as well as Medical Image Processing software with offices in 21 countries and more than 2,000 employees worldwide. Our software is used to prepare 3D models for additive manufacturing or to convert scanner data for engineering on anatomy. Materialise’s customer base is a virtual who’s who in the medical device, automotive and aerospace industries as well as many prominent universities and hospitals worldwide.
 

EEO Statement

It is the policy of Materialise to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex, age, disability, height, weight, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, or any other characteristic protected by law.
 

ADA Statement 

It is the policy of Materialise USA to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, release, compensation, training or other terms, conditions and privileges of employment.