Maintenance Package

The Latest Software and Technical Support

We know it’s not enough to have great software; excellent support is crucial too. That is why we offer a complementary Software Maintenance Package upon purchase, which is valid for 12 months. After those 12 months, one of our customer service representatives will contact you, or you can contact your local office, to discuss extending this service. Our maintenance package ensures that our customers always have the latest software, in addition to outstanding support from our experienced customer service team. It also includes the freedom to transfer your license at no cost and access to our emergency license activation service.

Our Software Maintenance Package: Designed to Meet Your Needs

We offer an extensive maintenance package, which gives you:

Access to the latest version of our software

Access to the latest versions of our software (compatible with the newest operating systems)

Technical support from our highly skilled customer service engineers

Technical support from our highly skilled customer service engineers

The freedom to switch hardware with no additional cost

The freedom to switch hardware with no additional cost 

The opportunity to attend free training sessions

The opportunity to attend free training sessions
 

We value our customers and want to keep innovating our software. Our customer service engineers are available to answer your questions and listen to your feedback; your comments are essential for developing future releases.

What Happens If My Software Maintenance Package Expires?

We strongly recommend renewing your Software Maintenance Package to always have the latest version of our software and access to our support services to keep your production up and running at all times. However, if your maintenance package does expire:

  • You can continue to use the software version you currently have. Please note that you will not be able to upgrade past the last version that was released when your Software Maintenance Package was still valid
  • You will be subject to our fees for support or for changing hardware
  • You will not be able to use newly released modules with an old license

If your Software Maintenance Package license is no longer valid and you would like to renew your subscription, just contact your local office and we will get you up to date. Feel free to ask any questions; we’re happy to help!

“I just have one thing to say, Materialise's support service is excellent!"
Stefano Cademartiri, CAD Specialist & Prototyping Leader at Unilever