Frequently Asked Questions

Do you have a question about your license information, software evaluation or something else? You might find the answer you are looking for in these frequently asked questions. If you have any additional questions, please don't hesitate to contact your local office.

Software Download

1. Go to the password website and enter your CCKey in the applicable field under "Licensed Software Solutions" and click "Submit"

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2. After logging in you will get an overview of the license and software details that are linked to your CCKey. Navigate to the download section by using the overhead navigation bar

3. On the download page, select the product you want and the server you want to download it from by using the dropdown boxes. Click “Download” after choosing the product. Your download will start immediately

If you are interested in a trial version of our software, then you can request to download it here.

  1. Choose the software product you want to evaluate from the overview
  2. Before a download request can be made, you will be required to fill in some additional information in case we need to contact you later on. This will consist of personal details, as well as information related to the technology and CAD packages that you are using. This enables us to know which additional modules might be of interest for you when activating the software
  3. After filling in the required information, click on "Request download link" to submit your request. You will receive a confirmation email upon submission. Allow one to two working days for us to send you the actual download link, along with the voucher to activate your trial license
  4. Once you have received the download link, follow the instructions to install and activate your trial license. Be aware that the download link will only stay active for a limited period of time

Software Installation

We recommend that you close all other applications before installing your Materialise software product. You must have administrative access to install the software.

  1. After downloading the installation file, you can start the installation wizard by double-clicking on the file
  2. Follow the instructions that appear during the installation. This will include specifying the installation path, accepting the EULA and other questions regarding the installation. We recommend keeping the default settings, unless specified otherwise

Software Activation

In order to register and activate your software, you will need to install it first. Upon completion of the installation, the registration wizard will open. Depending on the type of license that you have or want, you will need to select one of the 'evaluation', 'license' or 'floating license server' options.

  • Evaluation: Select this option if you want to evaluate the software and you do not have a license (voucher) or key file yet
  • License: Select this option to activate your software if you have a license (CCKey or voucher) or a key file already
  • Floating License Server: Select this option only if you have purchased and obtained a floating license
  • Show license and system information: Select this option if you want to see your systemID, a previously entered CCKey or the overview of your currently activated licenses
     

To activate your software without a key file, you need an internet connection and a valid license (CCKey or voucher). After installing and running the software, the registration wizard will open.

1. In the registration wizard box, select the "License" option. Then click “Next”

2. Select “Instant Activation”. Then click “Next”

3. Enter the CCKey/voucher code that you received by e-mail (or in the CD sleeve of your Materialise software). Multiple CCKeys (for the same SystemID) can be added from Materialise Magics 21 onwards. Once the data entry box is filled in, click “Next”

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4. Please wait until the registration is complete, and then click "Finish" to start using your software

To activate your software with a key file, you must have the key file already. Save the key file you have received (.matkey) in a local folder on your computer or on an external storage device. After installing and running the software, the registration wizard will open.

1. In the registration wizard box, select the "License" option. Then click “Next”

2. Select “I want to register a License key file I received via e-mail”. Then click “Next”

3. After clicking "Browse", select the key file that you saved locally on your computer or externally. Then click “Next”

4. You will receive a message that you have successfully registered the key file. Click "Finish" to start using your software

Every software license that is under maintenance comes with the possibility of obtaining an emergency key file. This measure exists in case your software deactivates by accident and the normal reactivation process does not work. This key file reactivates your software for six days, which allows you to continue your work in case of emergency, while our support team will help you to reactivate your software.

Please note that you can only obtain a limited amount of emergency key files, depending on your maintenance package, so it should only be used in an emergency.

In standard cases, your software will remain active for 6 months, after which you will be required to reactivate your license. Your software will display a warning in case your license is about to expire. In certain cases, the duration of the license might be less long:

  1. If your license payment is still due, the initial activation will be for 6 weeks only
  2. If your license (e.g in case of an annual or evaluation license) is valid for less than 6 months, the activation will be for the remaining period only

Customer Service

All information on contacting our customer service can be found here. Please have your CCKey and/or SystemID at hand when contacting our customer service.

In case of emergency you can also obtain an emergency license from our customer service.

License: CCKey or Voucher

A license means having the right to use a Materialise software product under certain conditions. If you have a valid license (in the form of a CCKey or voucher), you will be able to activate your software. If your license is no longer valid, you will not be able to run the software. Depending on the type of license you have, you can renew it or prolong it after contacting your local office.

In terms of duration, there are three main types of licenses:

  • Evaluation license: This license allows you to evaluate our software for a limited period of time. The software may only be used for non-commercial, trial and evaluation purposes
  • Annual license: This is a commercial license that allows you to use the software during a one-year period, and will be renewed annually
  • Perpetual license: This is a commercial license that allows you to use the software for an unlimited period of time, with the exception of a license termination. An annual maintenance renewal will ensure that you are using the latest software version at all times.

Furthermore, we differentiate between two types of licenses in terms of usage

  • Local license: A local license entitles one end-user to run the software on a single computer
  • Floating license: A floating license allows a specified number of end-users to run the software on one or several concurrent computers in a network

The CCkey is the unique code that specifies your Materialise software license. If you have multiple Materialise products, you will have multiple CCkeys. The CCKey is needed to activate your license, but also for future downloads, upgrades and other occasions. The format of the CCKey is xxxx-xxxx-xxxx-xxxx.

A voucher is a unique code, just like a CCKey, that activates your Materialise software license. Unlike a CCKey, a voucher is not necessarily connected to a commercial license but will often serve to activate evaluation licenses or free software (like MiniMagics). The format of a voucher is xxxx-xxxx-xxxx-xxxx.

Your CCKey is communicated to you by e-mail and/or mentioned on the invoice.

If you ordered your software in CD format, the CCKey can be found on the inside of the CD sleeve. If your license has already been activated, you can find the CCKey in the system information of the software, via the registration wizard.

If you do not have a CCKey, please contact your local office.

In most cases, your voucher will be communicated to you by e-mail together with the download link for your software evaluation.

If you do not have a voucher yet, please register your software (by choosing an evaluation license) or contact your local office

System ID

Your System ID is a code generated by us that is unique to each computer or server. To find the System ID, you will first have to install your Materialise software product.

You can find the System ID in the system information of the software, via the registration wizard.

The System ID can change when there is a change in hardware, an update in the operating system or a change in your Materialise software.

If your System ID has changed you will need to reactivate your software online, after obtaining a new key file. Please contact your local office if you are not able to get a new key file (e.g. your request is put on hold). Alternatively, you can obtain an emergency key file in case of emergency.

Key File

A key file is a small file (*.matkey) that will activate your software license. The key file is unique to each system (it is based on your System ID) and can only be obtained if you have a valid license (CCKey or voucher).

1. Click here to obtain a key file online

2. Enter your CCKey in the applicable field under "Licensed Software Solutions" and click on "Submit"

3. Once you have logged in, you will receive the license details of the used CCKey. (i) Check if the System ID mentioned here is the same as the one registered in your software. If the last characters of the System ID are different, you will be able to (ii) overwrite the System ID yourself. (iii) Fill out your e-mail address correctly (if there already is an e-mail address, you can overwrite this as well), (iv) select the requested version in the dropdown menu and (v) go to "Next"

4. Click "Request password". The password will be sent to the indicated e-mail address

1. Click here to obtain an emergency key file online

2. Enter your CCKey in the applicable field under "Licensed Software Solutions" and click on "Submit"

3. Once you have logged in, you will receive the license details of the used CCKey. (i) Check if the System ID mentioned here is the same as the one registered in your software. If the last characters of the System ID are different, you will be able to (ii) overwrite the System ID yourself. (iii) Fill out your e-mail address correctly (if there already is an e-mail address, you can overwrite this as well), (iv) select the requested version in the dropdown menu, (v) select "Emergency case" and (vi) go to "Next"

4. Click "Request password". The password will be sent to the indicated e-mail address