Customer Support

Direct Support

United Kingdom (UK) and Worldwide
Access to technical support is available from 9 AM to 5:30 PM British Time, Monday through Friday, excluding UK public holidays.

 

United States (U.S.) and North America
Access to technical support is available from 9 AM to 5:30 PM Eastern Standard Time (EST), Monday through Friday, excluding U.S. public holidays.

Emergency technical support is available 24/7. If your call is not answered immediately please use the voicemail service to leave your name and number so that a technical support specialist can return your call.

For a quicker response time to support emails, please include the OrthoView order reference number or product key assigned to your hospital or orthopedic practice in all of your email correspondence. The number or key will be in the following format: OR1234-5678.

Technical Support

Technical support for OrthoView software is available to OrthoView partners and end users who are in possession of a current Software Maintenance contract.

If your OrthoView software was not purchased directly from Materialise and software support is needed, please start by contacting your OrthoView vendor directly for assistance. This may be your PACS provider.

Customer Online Access

Login to live.orthoview.com for access to your PSL account and our Cloud Solutions

Login to myorthoview.com to download templates from the OrthoView template list​