CRM Process Specialist

27 Feb 18 Belgium Sales & Marketing

Materialise is a global Belgian high-tech company, founded in 1990, focused on applications in 3D Printing. Our customers include a variety of industries, such as automotive, aerospace and medical but also research institutes and academia.

As a fast growing company, Materialise offers a young, international and challenging atmosphere to people that want to work in an environment full of know-how and revolutionary technologies.  We enable you to be part of a team that is passionate about innovation and inspired by our mission to work for a better and healthier world.

CRM Process Specialist

Responsibilities

You are responsible for the operational processes of Sales and Marketing within the Medical unit. You formulate process improvements and implementation plans in line with quality and compliance standards (SoX) and aiming for customer-centricity.

Your main focus is executing our CRM strategy to support our growing business. You are an enthusiastic champion for CRM best practice and you support the Sales and Marketing team in getting the most value out of our CRM tool and processes.

You implement roll-out and improvements of the CRM application (MS Dynamics) and its' related business processes covering from first contact till invoice.

Activities

  • You map out large and complex existing operational Sales and Marketing processes using the input from different departments to ensure that irregularities, bottlenecks, quality and performance losses and disorganization of work flows can be identified.
  • You motivate and train the international sales and support teams to get the most out of the CRM.
  • You develop proposals to optimize and improve processes, information flows and reporting, in-line with regulatory and quality standards.
  • You assure new and improved Sales and Marketing processes are rolled out in the organization both in terms of process documentation and work instructions, as through training and monitoring the use of processes by employees.
  • You consolidate system (CRM) requirements from a business perspective and work with the technical system owners towards a system (setup) that is supportive of the operational processes of the business.
  • You will be the business partner in terms of SoX compliance, reviewing the Sales and Marketing (CRM) business processes, check their compliance and define and follow-up changes where necessary
  • You are the main contact between business partners in Sales and Marketing to translate needs into requirements for reporting.

Requirements

  • 2-3 years of experience in a similar position
  • You have experience with implementing CRM tools
  • You have excellent communication skills in English
  • You have eye for detail
  • You are hands-on, eager to learn and hardworking
  • You are accurate and well organized
  • You are open to travel and work in an international environment
  • You have a positive, can-do attitude

Materialise offers you

People are the cornerstone of Materialise and we treasure the talent, skills, and values of our employees very highly. We believe that maintaining the right environment and culture for employees is crucial for an organization’s success. Therefore, we are devoted to building a global team of specialists in an open environment that favors personal growth. Programs have been put in place to keep our fair, direct company culture alive. Moreover, we proudly invest in personal development and offer challenging careers where employees are empowered to grow professionally as well as personally. You will liaise with different people throughout the organization on a daily basis and we guarantee that no day will be the same. Your effort and energy will be rewarded with a competitive salary and with extralegal advantages. In order to have a good work-life balance, we offer you flexible working hours.